To cater the needs of our worldwide customers, services of our technical support team are not limited by geographical constraints. We offer boundless inquiries through email and instant messenger where our team of excellence can provide software and hardware enquiry supports, from general FAQ to specific software development, application implementation and system reconfiguration questions, to our customers around the world.

Phone support

Technicians provide project inquiry, failure diagnosis and instructive technology service through service hot line.

Remote support

When problem can not be solved by phone or there is a complex bug, we will use our remote monitoring center to monitor and diagnose.

On-site support

When phone support and remote support can not solve the problem, or customer requests something, Technical support department will send out professional technicians to serve our customer on site.

Dingdata offers a simple and practical Warranty and Maintenance Program. Dingdata customers can use their Dingdata terminal with the greatest ease of mind, knowing that any failure or loss of the terminal will be dealt with quickly and efficiently by our maintenance team.

Dingdata has been duly awarded with certification in compliance with its requisite standard and requirements in the scope of design, development, installation and maintenance of AIDC terminals. Our experienced technicians follow strict procedures to repair equipment, ensuring every terminal returned undergoes a comprehensive diagnostic process. 

Customers can extend the warranty period by participating in our maintenance program. Even though your terminal is out-of-warranty, the repairing service can be offered at reasonable rates.